Sennheiser drives warranty attach rates past 29% while cutting returns by 26%
- Attach Rate
- 28 - 31%+
- Reduction in Returns YoY
- 26%
Shipping problems hurting your business reputation and bottom line? Let us fix that for you!
Damaged, lost, and stolen deliveries make customers angry. Rightfully so.
Though your bottom-line doesn't need to be the victim. Boost profits and say goodbye to shipping losses with SureBright's shipping insurance.
Shipping Protection
Protection against package damage, loss, theft, missing items and much more see complete coverage
Powered by
Add shipping protection for $4
Brands that trust SureBright
A win for your customers and your margins
Add a new revenue stream and lower your costs with SureBright’s effortless, plug-and-play shipping insurance—while your customers enjoy total peace of mind. A true win-win.
Earn more on every transaction
No out of pocket expenses for shipping issues
6% less cart abandonment
Increased customer retention
Protection against porch piracy
Simple solution requiring no extra effort from you
Better post-purchase experience
Turn negative reviews into 5-star testimonials
Calculate your revenue share earnings
Takes 30 seconds
Shipping problems are a real business risk
Despite the hyper-efficient processes of large logistics players, 92% of e-commerce merchants say they incur significant costs due to lost, stolen, or damaged shipments. It’s not surprising as estimates for package loss and theft are pegged at 1.7 million/day. While big-box retailers can absorb the damage, shipping losses can critically affect your bottom line.
40%
Customers are likely to abandon a retailer after just a single bad delivery experience.
1 in 3
Americans have experienced package theft.
What does shipping insurance cover?
Stay covered if packages are lost or items go missing
Protection against any kind of product damage caused during transit
Shield your delivery from theft or porch piracy
Enjoy easy replacement or reimbursement for covered issues
Guard against shortages caused by external mishaps
and much more.
Why top brands choose SureBright?
500+ businesses rely on SureBright to help their customers shop with confidence.
Maximum profits for you
Highest warranty conversion rates in the industry averaging at 28%
High revenue share for you
Affordable pricing- lower costs than Shopify’s own shipping insurance
Customized UI to match your brand with zero tech effort
Tailor purchase flow and coverage terms to your exact needs.
You don’t need any technical knowledge, coding skills or operational expansion to offer warranties through your store.
Shipping Protection
Protection against package damage, loss, theft, missing items and much more see complete coverage
Powered by
Add shipping protection for $4
Add Shipping Protection for $4
Protects against package damage, loss, theft, and much more see complete coverage
Shipping Protection
Protection against package damage, loss, theft, missing items and much more see complete coverage
Powered by
Add shipping protection for $4
Takes 10-minute setup. Zero ongoing work.
Ready to install apps on 10+ eCommerce platforms.
Easy setup available on websites, marketplaces, in-store POS and telesales.
Rapid integration across all upsell channels including – emails, product registration, calls and more.
Gen AI powered shipping insurance quote
Whether your customer’s buying a small gold ring or a king-size mattress, whether the delivery distance is 20km or 2000km, they will always get the best quote in the fastest time.
Geo fenced reach
Offer coverage across entire North America or select specific regions.
One partnership for all your needs
SureBright is the one-stop product protection partner for businesses across 100+ categories throughout North America.
Be it extended warranties, accidental damage coverage or shipping insurance, we always get you the best coverage.
Unified merchant portal
Track all sales in one place, maintain full transparency, and keep 100% control.
24x7 Support
- Dedicated account manager
- 99% of the issues fixed in 24 hours
Comprehensive coverage across 100+ categories
From cell-phones to refrigerators, if it can be shipped, it can be insured. Whether your store is built with popular e-commerce platforms or custom-built, our advanced zero-code integration ensures the most seamless experience- for you and your customers.
We cover shipments across
and more
Dependable for businesses, delightful for customers
- 500+Brands
- 28%Average attach rate
- 5
Rated 5 of 5 on Shopify
How it works
Simple plug and play solution that never requires any extra effort from you or your customers.
1Schedule a demo
Our dedicated team of onboarding specialists ensure that you find the perfect offering for your customers.
- 2
Complete onboarding
Set the ball rolling by installing our app or plugin in your tech stack. No technical/coding experience needed.
- 3
Enjoy the revenue and customer experience boost
We deliver on what we promise for you and your customers. Your bank statements will start looking even more attractive.
Integrating SureBright is quick, easy, and stress-free. Whichever ecommerce platform, website, marketplace, or offline location you do business in, we guarantee a seamless integration.
Test the look
Just copy any product url from your ecommerce store in the box here and discover how shipping insurance plans will be displayed to your website
Example
Designed for customer delight
Say goodbye to angry customer reviews caused by shipping problems. Our processes are streamlined to ensure your customers get swift resolution every single time.
Lisa purchases a sofa with shipping insurance
SureBright instantly sends confirmation email to Lisa with details of warranty purchase, coverage and claims process
The shipping package gets damaged on the way
Lisa files an online claim with SureBright in less than 2 minutes
Refund processed
Lisa has peace of mind
Why you should consider SureBright’s shipping insurance?
| Scope | With shipping insurance | Without shipping insurance |
|---|---|---|
| Avoid paying out of your pocket for delivery issues |  Yes |  No |
| 6% lower customer cart abandonment rate | Yes | No |
| Higher average order value and profit margins | Yes | No |
| Single-click revenue driver that never requires any extra effort from you or your customers | Yes | No |
| Improved business reputation | Yes | No |
| Higher customer loyalty & retention | Yes | No |
| Reduced repair & returns costs | Yes | No |
What’s new
- Sennheiser drives warranty attach rates past 29% while cutting returns by 26%
A premium home appliance retailer gets 21% higher customer return rates
“My package showed up damaged…” - How shipping protection saves you from a customer support nightmare
BigCommerce shipping protection: how to stop damage, chargebacks, and margin loss
Failed Deliveries, Lost Packages, and Damaged Goods: Why Shipping Insurance is a Necessity for Merchants
FedEx vs UPS vs DHL: What delivery exceptions mean for each carrier - and what it's really costing your business
The Holiday Season Is Here, and So Is Porch Piracy: Can Shipping Protection Other Solutions Actually Work?
FAQs - everything you need to know
Have questions? We’re here to help. Check out our FAQs to learn more about SureBright’s coverage, claims process, and how we protect your customers’ purchases.
Once we've completed your merchant onboarding, we'll activate shipping insurance on your products. This will allow your customers to purchase shipping insurance from within the purchase journey without any disruptions.
We'll also periodically bill you the cost of our share of the shipping insurance, ensuring you retain the agreed-upon revenue share on the sold insurance. We are also proud to provide the world's only completely hands-off program for merchants.
We take on the financial risk and manage all the operations related to the shipping insurance, including applying insurance on your products as your inventory changes and handling claims. If a customer encounters a problem with a shipment under the insurance, they'll reach out to us. We will then take the necessary steps to either reship the order or provide a refund, without any hassle to you.
Offering shipping insurance protects your customers' purchases against a broad range of potential delivery issues, giving them peace of mind. For merchants, the benefits include:
• Incremental revenue: revenue shares from the shipping insurance add directly to your net profits since it costs you $0 to provide.
• Delivery assurance: offering shipping insurance signals to customers that you stand behind the safe delivery of their orders, potentially decreasing cart abandonments by 6%, while increasing the average order value (AOV).
• Competitive edge and customer loyalty: research shows 40-60% customers won't reorder from a merchant after just 1 bad delivery experience. Differentiating your store by providing shipping insurance can foster customer loyalty, leading to higher retention and fewer negative reviews related to damaged or lost shipments.
Our shipping insurance provides comprehensive coverage for a wide range of potential delivery issues, including:
• Lost or stolen packages: If a customer's order never arrives, the insurance will cover the full value of the items.
• Damaged goods: If the products are damaged during transit, the insurance will reimburse the customer for the cost of the damaged items.
• Delayed deliveries: In the event of a significant shipping delay beyond the expected delivery timeframe, the insurance can provide compensation to the customer.
• Incorrect or missing items: If the wrong items are shipped or something is missing from the order, the insurance will cover the cost of the incorrect/missing items.
The insurance has no deductibles and covers the full purchase price of the shipped items, providing your customers with true peace of mind when shopping with your store.
The onboarding process will vary slightly depending on your specific sales channels, but the general steps are as follows:
• We start with an introductory meeting to understand your needs and outline the shipping insurance program.
• We'll provide a detailed pricing structure that includes retail warranty plan costs and your revenue share.
• You'll undertake the necessary steps for onboarding tailored to your sales channel. In most cases, this takes less than 10 minutes.
• Finally, we handle the technical integration, enabling customers to purchase shipping insurance. In most cases, it takes only two days.
Once a purchase is made, we send customers all the information they will ever need for their shipping insurance-
• T&C of the policy they bought
• Warranty contract Details
• Details about how to file a claim
• Our 24x7 customer care center details
• Customer portal login details where they have everything listed in this list