Protect your purchase - get exactly what you ordered, how you ordered it
Eliminate shipping worries with SureBright's enhanced shipping insurance. Enjoy 100% coverage, rapid claims resolution, and dedicated 24x7 support. Rest easy knowing your parcels are fully safeguarded against damage, loss, or theft.
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- No shipping stress
- No out-of-pocket expense
- Small cost, big cover
- Peace of mind
- Fast issue resolution
- Avoid carrier errors
- Delivery peace guaranteed
What does shipping insurance cover?
Stay covered if packages are lost or items go missing
Protection against any kind of product damage caused during transit
Shield your delivery from theft or porch piracy
Enjoy easy replacement or reimbursement for covered issues
Guard against shortages caused by external mishaps
and much more.
The SureBright difference
Super helpful customer service
- Dedicated customer portal
- 24x7 support via phone, email, and customer portal
- Always here to solve your needs promptly and correctly
Hassle free experience
- No receipt required
- No product registration needed
Easy to cancel
Option to cancel shipping insurance with zero charge till the time the parcel leaves the shop.
Small cost, big cover
Get premium protection benefits at a fraction of the cost.
$0 Deductible
No surprise or hidden charges between you and your warranty benefits
Complete transparency
No hidden terms, everything's direct, clear and upfront.
We've always got you covered
From e-bikes to refrigerators, if your product can be shipped, we can insure it. Whether your parcel travels 50 kms or 2000 kms, by land or by air, delivered in a day or a week, our best in class shipping insurance ensures you always get the most seamless experience.
We cover shipments across
and much more
Loved by customers, built for peace of mind
- 5
Rated 5 of 5 on Shopify - 60+Product categories
- 10B+Merchant sales covered under warranty
Hassle-free process, every time
With SureBright, submitting a claim is simple, efficient, and worry-free, getting you back on track quickly.
Lisa purchases a sofa with shipping insurance
SureBright instantly sends confirmation email to Lisa with details of warranty purchase, coverage and claims process
The shipping package gets damaged on the way
Lisa files an online claim with SureBright in less than 2 minutes
Refund processed
Lisa has peace of mind
Reasons you should get shipping insurance
| Scope | With Shipping Insurance | Without Shipping Insurance |
|---|---|---|
| Reimbursement for lost and stolen packages |  Yes: 100% reimbursement |  No: Potential loss of item value |
| Coverage for damaged goods | Yes: 100% reimbursement | No: Potential loss of item value |
| Time-bound claims processing | Yes: 7-10 business days | No: Weeks/months of back-and-forth |
| Customer support | Yes: 24/7 responsive assistance | No: Limited hours, long wait times |
| $0 Deductibles | Yes: $0 deductible | No: Pay for everything out of pocket |
| Peace of mind | Yes: Worry-free shopping experience | No: Constant anxiety about shipping mishaps |
News
View all news
The Holiday Season Is Here, and So Is Porch Piracy: Can Shipping Protection Other Solutions Actually Work?
“My package showed up damaged…” - How shipping protection saves you from a customer support nightmare
BigCommerce shipping protection: how to stop damage, chargebacks, and margin loss
Sennheiser drives warranty attach rates past 29% while cutting returns by 26%
A premium home appliance retailer gets 21% higher customer return rates
Failed Deliveries, Lost Packages, and Damaged Goods: Why Shipping Insurance is a Necessity for Merchants
FedEx vs UPS vs DHL: What delivery exceptions mean for each carrier - and what it's really costing your business
FAQs: Everything you need to know
Got questions? We’ve got answers! Explore our frequently asked questions to learn more about SureBright’s coverage, claims process, and how we help protect your purchase.
To offer these warranty plans to your customers, you can simply fill this form here- /scheduledemo We will get in touch with you shortly afterwards.
Buying SureBright's shipping insurance from our partner merchants is very easy. Simply go to the product page of the product you are trying to protect. You will see an "add shipping insurance" offer right above the “Add to Cart” button in most cases. For other few cases, you will find an option after adding product to cart, though before payment step. For any confusions or queries, please feel free to reach out to us at- support@surebright.com
Once a purchase is made, we send customers all the information they will ever need for the warranty,
1. T&C of the policy they bought
2. Warranty contract Details
3. Details about how to file a claim
4. Our 24x7 customer care center details
5. Customer portal login details where they have everything listed in this list
Customers can file a claim by any of the following steps,
a. They can log in to the Customer Portal and file a claim with just a few clicks.
b. They can contact us directly via email/call/chat and provide details